ajili Casino – Frequently Asked Questions

Creating an ajili Casino account takes under 3 minutes. Visit ajili.co, click "Register," and fill in your full name, date of birth, Philippine mobile number, email address, and a secure password. Confirm your mobile number via the OTP sent by SMS. Your account is live immediately — you can browse games right away, though KYC verification is required before your first withdrawal is processed.

ajili's KYC process requires one valid Philippine government-issued photo ID — a UMID card, Philippine Passport, Driver's License, SSS/GSIS ID, or PhilSys National ID are all accepted. You'll also need to confirm your residential address with a utility bill or bank statement dated within the last 3 months. KYC is mandatory before your first withdrawal and is completed entirely online through your account dashboard.

No. ajili Casino strictly enforces a one-account-per-person policy. Opening duplicate accounts — whether to claim a welcome bonus twice, recover a suspended account, or for any other reason — is a violation of our Terms and Conditions. All associated accounts will be permanently closed and any balances forfeited. If you've accidentally created a duplicate, contact support immediately to resolve it before action is taken.

On the ajili login page, click "Forgot Password?" and enter your registered email address or mobile number. You'll receive a password reset link by email or an OTP by SMS within 2 minutes. Follow the link to set a new password. If you no longer have access to your registered email or mobile number, contact ajili's 24/7 live chat support — our team can verify your identity and assist with account recovery.

To close your ajili account, contact our support team via live chat or email at [email protected] and request account closure. Any withdrawable real-money balance will be returned to your registered payment method after KYC confirmation. Pending wagering requirements on bonus funds are forfeited upon closure. If you're closing due to gambling concerns, we strongly encourage you to use the self-exclusion tool instead — it provides stronger protections than a standard account closure.

ajili Casino offers over 3,200 games across multiple categories: JILI slots, classic slot machines, video poker (including Joker Poker), live dealer games (baccarat, roulette, blackjack, and sic bo with Filipino-speaking dealers), online sabong, sports betting (PBA basketball, NBA, UFC, boxing), and lottery-style bingo. All games are accessible on mobile browser without requiring a separate app download — just log in and play on your smartphone.

Yes. All slot and virtual games on ajili use certified Random Number Generator (RNG) technology audited by independent third-party testing agencies. RTP (Return to Player) percentages for each slot game are published within the game's information panel. Live dealer games use physical dealing equipment monitored by multiple independent cameras. ajili's server logs are the definitive record in any game dispute, and technical malfunctions void all affected plays with stakes returned.

Absolutely. ajili Casino is fully optimised for mobile play on both Android and iOS devices through your phone's web browser — no app download required. The mobile interface automatically adjusts to your screen size. All game categories including live casino, slots, sports betting, and online sabong are available on mobile. For the best experience, ajili recommends a stable internet connection, which most players in Metro Manila, Cebu, or Davao can access via LTE/5G or Wi-Fi.

RTP (Return to Player) varies by individual JILI slot title and is displayed in the game's paytable or information section. Most JILI slots available on ajili have RTPs ranging from 96% to 97.5%, which is competitive within the online casino industry. A higher RTP means the game returns more to players over a large number of spins on average — it doesn't guarantee winnings in any single session, but it's a useful guide when choosing which games to play.

Yes. ajili Casino offers online sabong (e-sabong) betting and a full sports betting section that covers PBA basketball, NBA, UFC, international boxing, and other popular sports among Filipino bettors. Live in-play betting is available for select events. All sports bets are settled in Philippine Peso and winnings are credited directly to your ajili wallet for instant withdrawal or continued play. Minimum bet amounts for sports markets start from PHP 20.

ajili Casino operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), which is the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR oversight ensures that ajili maintains fair game outcomes, responsible financial operations, and compliant player protection practices. All games use certified RNG technology and financial transactions are processed through regulated Philippine payment channels including GCash, PayMaya, and major local banks.

The minimum age to register and play at ajili Casino is 21 years old, in strict compliance with Philippine law and PAGCOR regulations. Age is verified during the KYC process — no withdrawal is permitted until age has been confirmed with a valid Philippine government-issued ID. Accounts found to be operated by persons under 21 are immediately suspended, and the matter is referred to PAGCOR. Parents should ensure that minors in their household cannot access any online gaming platform, including ajili.

To self-exclude from ajili, go to Account Settings and select the "Responsible Gaming" section, then choose "Self-Exclusion." Self-exclusion is permanent and irreversible once activated — your account will be permanently closed, any withdrawable balance returned, and ajili will take reasonable steps to prevent you from re-registering. If you need immediate help activating self-exclusion, ajili's 24/7 live chat support team can do it on your behalf. We also encourage you to seek support from PAGCOR-accredited counseling services available throughout the Philippines.

ajili provides a full suite of responsible gaming tools accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check pop-ups every 30–90 minutes, cooling-off periods (24 hours up to 6 months), and permanent self-exclusion. Limit reductions take effect immediately; limit increases have a 48-hour cooling-off period to prevent impulsive changes. Cooling-off periods and self-exclusion are enforced strictly with no override option during the active period.

Yes. ajili Casino uses 256-bit SSL encryption for all data transmitted between your device and our servers, and AES-256 encryption for data stored in our databases. Passwords are stored as salted cryptographic hashes — ajili staff cannot view your password. Internal access to player data is restricted on a need-to-know basis. ajili operates in compliance with the Philippine Data Privacy Act of 2012 (RA 10173) and does not sell your personal data to third parties. Full details are in our Privacy Policy at ajili.co/privacy-policy.